I empathise with this totally. I often hear people being disparaging about translations, interpretations and the irony is that whether using human or machine translations/interpretations or not they miss the point that communication is happening at the right level and at the right time. This at the end of the day is the most important thing for children and adults in classroom situations. For frontline officers in council offices, general offices, police, health authorities if you are the person at the desk and do not speak the language you immediately feel small and helpless. At this point help for both parties is required. This reminds me did you hear R2 a few weeks ago when John Foxwell from EMASUK talked about their hand held translator – wouldn’t it be good in these situations?